---
title: "Webtrends SharePoint Tag Installer Removal"
slug: "webtrends-sharepoint-tag-installer-removal"
updated: 2024-06-13T19:48:10Z
published: 2024-06-13T19:48:10Z
canonical: "onpremises.webtrends.help/webtrends-sharepoint-tag-installer-removal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://onpremises.webtrends.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Webtrends SharePoint Tag Installer Removal

## Removing the Webtrends App from a Single Site Collection

Due to the use of a *User Custom Action* to enable tracking on *classic* sites, or on *modern* sites that allow custom scripts, and the inability of the *deploy* process to alter these, you must first **retract** the add-in prior to deleting it from the site.

          Note:

          

Failure to *first* **retract** the add-in may result in an *orphaned* user custom action and unnecessary *WebtrendsAssets* library on your site collection. Contact [Support](https://www.webtrends.com/support/) for assistance in removing these.

1. Navigate to the desired Site Collection.
2. Open site **Settings** (the gear icon in the upper right).
3. Open the **Site contents**.
4. Click the icon for **Webtrends SharePoint Tag Installer**.
5. Click the **Retract Webtrends SharePoint Tag Installer** button.  

![Tag Installer General Tab](https://cdn.document360.io/0afe9842-6601-4812-b9e2-2726979f2233/Images/Documentation/Tag%20Installer%20General%20Tab.PNG)
          Note:

          

This will remove the **User Custom Action** and delete the **WebtrendsAssets** document library from the *site contents* page. -These are only installed on *classic* sites, or *modern* sites that have the *Allow custom scripting* option enabled.

          Note:

          

If *Retract Webtrends SharePoint Tag Installer* is not visible, verify *Enable Tracking* is **unchecked** and click **Save** to ensure that a *retraction* has taken place.
6. Return to **Site contents**
  1. Switch to *classic experience* if necessary.
7. Hover over the **Webtrends SharePoint Tag Installer** icon.
8. Click the **...** link in the upper right.
9. Click **DELETE** in the hover card.
10. Repeat for additional site collections as needed.

## Removing the Webtrends App from Multiple Site Collections

Due to the use of the *User Custom Action* to enable tracking on *classic* sites, or on *modern* sites that allow custom scripts, and the inability of the *deploy* process to alter these, you must first **retract** the add-in on *each site collection* prior to undeploying via the *managed paths*.

          Note:

          

Failure to *first* **retract** the add-in may result in an *orphaned* user custom action and unnecessary *WebtrendsAssets* library on your site collection. Contact [Support](https://www.webtrends.com/support/) for assistance in removing these.

1. Navigate to **each** desired Site Collection.
2. Open site **Settings** (the gear icon in the upper right).
3. Open the **Site contents**.
4. Click the icon for **Webtrends SharePoint Tag Installer**.
5. Click the **Retract Webtrends SharePoint Tag Installer** button.  

![Tag Installer General Tab](https://cdn.document360.io/0afe9842-6601-4812-b9e2-2726979f2233/Images/Documentation/Tag%20Installer%20General%20Tab.PNG)
          Note:

          

This will remove the **User Custom Action** and delete the **WebtrendsAssets** document library from the *site contents* page. -These are only installed on *classic* sites, or *modern* sites that have the *Allow custom scripting* option enabled.

          Note:

          

If *Retract Webtrends SharePoint Tag Installer* is not visible, verify *Enable Tracking* is **unchecked** and click **Save** to ensure that a *retraction* has taken place.
6. After the add-in has been **retracted** from all site collections, navigate to the tenant *app catalog*
7. Open site **Settings** (the gear icon in the upper right).
8. Click on **Site contents**.
  1. Switch to *classic experience* if necessary.
9. Hover over the icon for **Webtrends SharePoint Tag Installer**.
10. Click the **...** link in the upper right.
11. Click **DEPLOYMENT**
12. Remove the desired sites from the *Manage App Deployments* options.
13. **Save** the change.

### Removing the Webtrends SharePoint Tag Installer Package.

1. Navigate to the SharePoint tenant **app catalog** site.
2. Click **Apps for SharePoint**.
3. Right click on the **Webtrends SharePoint Tag Installer** row.
4. Click **Delete**.
5. **Confirm** the deletion.